Employee Experience Masterclass London

Service Description

Employee Experience – the latest buzz phrase, or perfect description for the missing piece of the employee engagement puzzle? Employee Experience has come to prominence in the emerging business language of customer experience and the need to win customers through great products and services. As organisations deliver customer experiences (CX) based on customer data and insight, they are turning their attention to designing employee experiences (EX) that support the delivery of great customer experiences. Everyone wants engaged customers and employees – but being engaged is the outcome, the journey to engagement is a long and hard-won battle where customer and employee experiences or “moments of truth” either engage or dis-engage customers and employees. “Customer and Employee engagement & experiences are two sides of the same coin!” Employee Experience does not exist in a vacuum! Employee experiences exist throughout the employee lifecycle. These experiences demonstrate the value an organisation places on employees through empowerment, learning, workplace environment, performance management, communication and much, much more – all elements of the employee value proposition. The level of effort by the organisation in designing experiences are judged by employees and validated by how engaged they are – employee engagement. This in turn manifests itself externally as the employer brand which should truly describe your company as a place of work and above all the culture of your organisation. What you gain? This masterclass, delivered by Niall Ryan-Jones (see about Niall),will give you an understanding of what contributes to employee engagement and how employee experiences need to be purposefully considered and designed. The course is best suited to the following professionals; • Anyone who is passionate about and is involved in making their workplace great! • Employee engagement professional who want a framework and understanding of what contributes to employee engagement • HR professionals who want to influence their leaders to support an employee experience agenda • Internal communicators who want to communicate effectively across the employee lifecycle and help amplify and shine a light on the moments of truth in the employee experience Book now! *Full refund up to two weeks before course start date, 50% refund up to 1 week before course start date, no refund thereafter.

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